Privacy Policy – SkyLimos & Diplomat Chauffeur Cars (Operated by DM Cabs Pty Ltd – ABN 76618619873) DM Cabs Pty Ltd (trading as SkyLimos — luxury chauffeur service Melbourne — and Diplomat Chauffeur Cars) respects your privacy and is committed to protecting your personal information. Last Updated: October 2025

1. Introduction

DM Cabs Pty Ltd (trading as SkyLimos and Diplomat Chauffeur Cars) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, or representatives.

By using our websites or booking our chauffeur services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: name, phone number, email address, and billing details.

• Booking information: pickup/drop-off addresses, flight details, trip schedules, and service preferences.

• Payment information: credit/debit card details or transaction records (processed securely through third-party providers).

• Technical information: IP address, browser type, device information, and pages visited.

• Communication history: messages, emails, or calls made with our booking team or chauffeurs.

We only collect information that is reasonably necessary to deliver our services and maintain a high level of customer experience.

3. How We Use Your Information

Your personal data is used for the following purposes:

• To process and confirm bookings

• To provide chauffeur and transport services

• To issue invoices and manage accounts

• To send booking confirmations and service updates

• To comply with legal obligations

• To improve our website, marketing, and customer support

• To ensure safety, security, and quality control within our operations

We will never sell or rent your personal information to any third party.

4. Data Storage & Security

All data is securely stored using encrypted systems and password-protected databases.
We take reasonable steps to prevent unauthorized access, misuse, or loss of your personal information.

If your data is stored by third-party providers (such as Google, Meta, or Stripe), we ensure those providers comply with equivalent data protection standards.

5. Sharing of Personal Information

Your information may be shared only when necessary to deliver our services, including:

• Chauffeurs and staff directly involved in your booking

• Payment processors (e.g., Stripe, Square)

• IT and hosting providers for website and database management

• Government or regulatory bodies when required by law

All third parties engaged by DM Cabs Pty Ltd are required to handle personal information in accordance with this Privacy Policy.

6. Cookies & Website Tracking

Our websites may use cookies, analytics tools (e.g., Google Analytics, Google Tag Manager) and pixels (e.g., Meta Pixel) to improve user experience and measure marketing performance.

Cookies help us understand traffic patterns, page views, and user preferences. You can disable cookies in your browser settings, but some features of the site may not function properly.

7. Third Party Links & Integrations

Our websites may contain links to third-party sites, including WhatsApp, Google Business, or social media platforms.
We are not responsible for the privacy practices of external websites. Please review their policies before providing any personal data.

8. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us via email.
We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988.

9. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law.
Once information is no longer required, it will be securely deleted or anonymised.

10. Booking & Payment Information

For standard airport transfers, SkyLimos may collect and store limited payment data related to Booking Fees (30%).
For special events (e.g., weddings or large functions), payments may be processed 100% upfront, with a 30% cancellation fee applied in case of cancellation.

All financial data is encrypted and handled securely in compliance with PCI DSS standards.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our business, technology, or legal obligations.
Updates will be published on both SkyLimos and Diplomat Chauffeur Cars websites, with the revision date clearly displayed below.

Last Updated: October 2025

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact: