Terms & Conditions
DM Cabs Pty Ltd is the operating company behind SkyLimos Melbourne. By confirming a booking with SkyLimos Melbourne, you agree to the Terms and Conditions outlined on this page. These Terms and Conditions apply to all services provided by DM Cabs Pty Ltd under the SkyLimos Melbourne brand throughout Australia and are designed to protect both the client and the service provider. SkyLimos Melbourne operates as a chauffeur service brand under DM Cabs Pty Ltd.Our focus is on safety, reliability, professionalism, and exceptional customer service across Australia.
1. Main Conditions
Booking Confirmation & Payments
Booking Confirmation
A booking is only confirmed once approved by the Company via email, message or phone.
Booking Fee
New clients are required to pay 100% of the fare in advance, unless otherwise arranged directly with our office or by phone. Returning clients may be eligible for a 30% deposit arrangement, with the remaining balance payable for the trip as agreed.(All previous “admin fees” have been removed as per company policy.)
Final Payment
The remaining balance must be paid before the hire begins unless agreed otherwise in writing.
Overtime Charges
Extra time outside the agreed hire period will be charged at the standard hourly rate according to the vehicle hired. Standard overtime for an Executive Sedan or SUV is charged at $132 per hour, calculated in 15-minute intervals after the standard waiting time. Cancellations & Booking Changes.
No-Show Policy
If the Hirer fails to appear at the pickup location, this will be treated as a No-Show and the full booking charge applies.
Booking Changes
Any changes to the booking must be submitted in writing and may incur additional fees.
Hirer Responsibility for Details
The Hirer is responsible for ensuring all booking details (pickup time, address, passenger count, luggage, etc.) are correct.
Delays Caused by Hirer
The Company is not responsible for missed flights, connections, costs or delays caused by incorrect Hirer information or lateness.Vehicles, Chauffeurs & Passenger Conduct.
Vehicle & Chauffeur Allocation
The Company reserves the right to change the allocated chauffeur or vehicle if required for operational reasons.
Damage or Cleaning Fees
The Hirer is responsible for any damage or excessive cleaning caused by the party. Minimum cleaning fee $250.I
llegal Activity
Any ilegal, abusive or unsafe behaviour will result in immediate termination of service and no refund.
Passenger Limits
Vehicles must not exceed legal passenger capacity. The chauffeur may refuse unsafe transport conditions.
Party Behaviour
The Hirer assumes responsibility for their passengers' behaviour at all times.
Food Policy
Food and messy items are not permitted inside vehicles unless pre-approved.
Alcohol Policy for Minors
No alcohol is allowed in the vehicle for school formals or events involving minors.
Seatbelts & Child Safety
All passengers must wear seat belts. Child seats must be arranged in advance.
Doors & Safety
Chauffeurs may assist with opening doors for safety. Passengers should not open doors in traffic conditions.
Unruly Behaviour
The chauffeur has the right to end the trip if behaviour is abusive, threatening or unsafe.Travel Conditions & Liability
Traffic & Road Conditions
The Company accepts no liability for delays caused by weather, accidents, traffic or road closures.
Lost Items
The Company is not responsible for personal items lost or left in the vehicle.
Weather Conditions
No refunds or compensation apply for delays caused by adverse weather or road conditions.Vehicle Features & Equipment.
Vehicle Features
Onboard features like screens, USB ports or lighting are complimentary and not guaranteed.
Equipment Faults
No compensation is offered for entertainment or equipment malfunctions.Business Bookings & Acceptance.
Business Bookings
If the booking is made by a business or third party, they are fully responsible for payment and conduct.
Acceptance of Terms
Payment of a Booking Fee or confirmation in writing equals acceptance of these Terms.
2. Liability & Legal
Limits of LiabilityWhile we always aim to deliver an excellent service, SkyLimos is not liable for any indirect loss, missed appointments, flight connections, business losses or events beyond our control.
Vehicle Substitution If a vehicle becomes unavailable due to mechanical issues or emergency circumstances, a similar or upgraded vehicle may be provided where available. If no alternative is available, a refund may apply only for the unused portion of service.
Breakdowns or Interruptions
In the rare case of a breakdown, we will make all reasonable efforts to assist with alternative transport, but no further compensation is provided.
Invoice TermsAll invoices must be settled by the due date stated.
Airport TransfersWe monitor flights where possible. However, delays caused by airline or airport issues remain the responsibility of the Hirer.
Conduct & CourtesyOur chauffeurs are trained professionals. Abuse, aggression or harassment toward any Diplomat Chauffeur Cars/SkyLimos staff will result in service cancellation without refund.
3. Payments Fees
All major cards are accepted. Card payments may attract a small processing fee of 3%.Bookings are secured only after the required Booking Fee payment.
Pricing excludes tolls, airport parking and waiting time unless specifically stated in the quotation.Additional charges may apply for extended waiting time beyond the standard grace period or for last-minute route changes. Standard Waiting time from Pick up address is 10 Minutes. From Airport Domestic flight 30 Minutes and International 60 Minutes from the arrival time.
4. Cancellations
Standard Airport Transfers Cancellation with more than 4 hours’ notice (business hours): no charge. Cancellation within 4 hours: 30% fee applies. Cancellation after vehicle dispatch or no-show: full fare charged. After hours: please contact us directly.
Special Events (e.g., weddings, major functions) Once confirmed and paid, bookings are 100% prepaid. If cancelled, a 30% cancellation fee applies. Cancellations made within 24 hours of the event are non-refundable.Changes.
All changes are subject to driver and vehicle availability and must be approved by the Company in writing.
5. COVID-19 & Safety
SkyLimos follows professional hygiene and vehicle care standards.
Vehicles are cleaned regularly, and safety protocols may apply if required.
No refunds or compensation apply for cancellations or disruptions caused by sudden government restrictions or travel bans.
6. Privacy Policy Summary
SkyLimos respects your privacy.
We collect only the personal information necessary to complete your booking and deliver our service.
We do not sell, share or disclose your data to third parties except where required by law or essential for completing your service.Full Privacy Policy is available upon request and linked on this website.
7. Contact – Legal & Policy Enquiries
Definitions & Interpretations
Company
The transport provider and chauffeur service operator executing the agreement.
Hirer
The specific individual, corporate entity, or representative initiating and paying for the booking.
Booking
The confirmed reservation of travel service coordinates, dates, times, and destinations.
Hire
The physical provision of transport services spanning the period agreed upon in the schedule.
Vehicle
Any private executive car, limousine, or passenger van provided by the Company for the journey.
Chauffeur
The professional driver officially assigned by the Company to pilot the hired Vehicle.
Booking Fee
The initial non-refundable deposit payment required to secure and validate your service block.
Balance
The remaining outstanding portion of the Hire Charge due for settlement prior to departure.
Party
The entire group of passengers accompanying the Hirer during the defined period of transport.
Hire Charge
The gross monetary amount agreed for services rendered, excluding specialized incidental tolls.
Cancellation Fee
The contract termination fee applied when confirmed bookings are revoked inside restricted windows.